ROW FORGE
PRIVACY · HEALTH · TRAINING DATA

YOUR DATA. CLEARLY EXPLAINED.

This policy explains what Row Forge collects, why we use it, when another service receives it, and the choices you have across our mobile apps, website, and athlete portal.
EFFECTIVE FEB 17, 2025 · UPDATED AUG 18, 2026
NO DATA SALES
Your training is not an ad product
We do not sell personal information or share it for personalized advertising. Advertising identifiers and personalized-ad signals are disabled in Row Forge analytics.
YOUR PERMISSION
Apple Health stays optional
Apple Watch heart rate and active energy are accessed only after you grant Health access and start the Watch workout experience.
YOUR CONTROL
Access, correct, or delete
You can update profile information in Row Forge and request account or data deletion from the app or through support.
Row Forge LLC ("Row Forge," "we," "our," or "us") provides connected rowing, workout analysis, memberships, and optional coaching. This Privacy Policy applies when you use Row Forge mobile applications, the website, the athlete portal, and related services (collectively, the "Services").
01

Information we collect

Account and athlete profile
Email address, Firebase account identifier, authentication and account-status information.
First and last name, date of birth, selected gender, preferred units, height, and weight.
Training profile values and progress, including 2K results, FTP and Viking Power targets, calculated power zones, campaigns, badges, and workout history.
PM5, Bluetooth, and workout information
When you connect a Concept2 PM5, Row Forge processes live Bluetooth data needed to program and display the workout. Saved logbook data can include:
Workout date and time, workout type, targets, completion status, duration, distance, pace, speed, watts, stroke rate and count, work per stroke, drag factor, intervals, splits, rest time, and rest distance.
PM5 calorie totals and calorie-rate values.
Heart-rate values received through the PM5, including current, ending, average, minimum, maximum, interval, and recovery values when available.
Equipment and connection metadata such as PM5 manufacturer, device and erg type identifiers, connected heart-rate belt identifier, connection state, and session timestamps.
Live stroke and force-curve information may be processed for the on-screen workout experience. We do not retain raw Bluetooth packet logs as a separate history.
Apple Watch and Apple Health
If you enable the Apple Watch workout experience and grant Apple Health permission, Row Forge reads live heart rate and active energy during the current Indoor Rowing workout. Watch heart rate can fill the live display when a recent PM5 heart-rate belt value is not available. Row Forge does not retain a separate history of those live Watch samples. The Watch saves the Indoor Rowing workout and its active energy to Apple Health. Apple Health data is not used for advertising.
Cold Insights and optional wellness context
Whether you cold plunged, water temperature, plunge duration, when the plunge ended, and immersion depth.
Pre-workout readiness, ambient temperature, sleep duration and quality, caffeine amount and timing, warm-up duration, and post-workout perceived exertion.
Row Forge associates this optional context with the relevant workout to compare your own similar sessions and calculate Cold Insights, including matched-pair and heart-rate-efficiency signals.
Subscriptions and purchases
Native subscriptions are purchased through the Apple App Store or Google Play; website subscriptions are purchased through Stripe. We receive the purchase provider, product or plan, subscription or transaction identifier, entitlement and billing state, renewal or expiration dates, trial eligibility results, and related status changes needed to provide and restore cross-platform access. RevenueCat validates native purchases. We do not receive your full card number, Apple ID password, or Google Account password.
Concept2 Online Logbook
If you connect Concept2, we process the OAuth authorization needed to link your account, your Concept2 username and connection state, secure access and refresh credentials on our server, and the workout results you choose or configure Row Forge to upload. We also retain sync status, Concept2 result identifiers, timestamps, and errors so you can understand and retry synchronization. Disconnecting stops new uploads but does not remove workouts already sent to Concept2.
Personalized Training
If you request coaching, we collect your training goals, general availability and time-zone context, and optional notes you provide, which may include training history, equipment, injuries, or other context. Assigned Row Forge coaches and authorized staff may access the profile and workout information needed to deliver the coaching package you select. Coaching access is role-controlled.
Usage, device, and diagnostic information
App version, device model, operating-system version, anonymous app-instance identifier, technical logs, stack traces, error messages, and limited screen or action breadcrumbs.
Product interactions such as navigation, tab and button choices, workout catalog activity, workout start or finish status, Cold Insights funnel steps, and anonymous subscription-flow events.
Browser or device storage used for authentication sessions, security, and app preferences.
Analytics and crash events are designed not to include your name, email, Row Forge user ID, PM5 identifier, logbook-entry ID, exact fitness measurements, heart rate, Cold Insights answers, or subscription identifiers. We do not assign your Row Forge account ID to Firebase Analytics or Crashlytics.
02

How we use information

Create, authenticate, secure, recover, and support your account.
Connect to and program a PM5, display live rowing information, save logbook results, and calculate training insights and progress.
Run the optional Apple Watch workout and save it to Apple Health at your direction.
Calculate Viking Power, FTP, zones, badges, campaigns, Cold Insights, and other personalized fitness features.
Validate purchases, restore subscriptions, maintain one entitlement across platforms, and communicate billing or renewal issues.
Connect and synchronize with Concept2 when you authorize it.
Review coaching requests and provide purchased Personalized Training services.
Send service communications, confirmations, security notices, and support responses.
Measure feature reliability, diagnose crashes, prevent abuse or fraud, and improve the Services.
03

Permissions and your choices

Bluetooth and nearby devices
Bluetooth scan and connect permissions are used to discover and communicate with nearby PM5 rowing machines. Some Android versions require a location permission for Bluetooth scanning. Row Forge does not use that permission to track or retain your precise location.
Apple Health
Health access is optional and requested through Apple. You can review or revoke Row Forge permissions in Apple Health or device Settings. Revoking access disables the Watch health features but does not delete workouts Apple Health already stores.
Cold and coaching context
Cold-exposure and wellness fields beyond the workout itself are optional. Coaching notes are supplied by you when requesting that service. Avoid including information you do not want Row Forge staff or an assigned coach to review.
Concept2 and subscriptions
You can disconnect Concept2 inside Row Forge. Subscription changes and cancellation are managed through the provider where you bought the plan: Apple, Google Play, or Stripe.
04

When information is shared

We do not sell personal information or share it for cross-context behavioral advertising. We disclose information only as needed to operate the Services, follow your directions, or meet legal duties.
Firebase and Google services: authentication, Firestore entitlement state, App Check, Remote Config, product analytics, crash diagnostics, and supporting infrastructure.
Apple, Google Play, RevenueCat, and Stripe: purchase processing, validation, entitlement synchronization, billing support, and fraud prevention.
Apple Health: the Indoor Rowing workout and active-energy information are written at your direction and governed by your Apple Health settings.
Concept2: account-linking information and workout results are exchanged only when you connect or use synchronization.
Row Forge infrastructure and vendors: authenticated application hosting, databases, email delivery, security, and technical support.
Authorized Row Forge staff and assigned coaches: information needed for support, operations, safety, and the coaching service you request or purchase.
Legal and business events: information may be disclosed when required by law, to protect rights and safety, investigate abuse, or as part of a merger, financing, acquisition, or sale subject to appropriate safeguards.
05

Storage, security, and retention

Row Forge uses authenticated access controls, encryption in transit, service-provider security features, and role-based restrictions to protect information. No system can guarantee absolute security.
We retain account, profile, workout, Cold Insights, coaching, and subscription records while your account is active and as reasonably needed to provide the Services. We may retain limited records longer for purchase restoration, accounting, fraud prevention, dispute resolution, backup integrity, or legal compliance. Apple, Google, Stripe, RevenueCat, Concept2, and Apple Health apply their own retention rules to information they control.
06

Access, correction, and deletion

Depending on where you live, you may have rights to access, correct, delete, restrict, or obtain a copy of personal information, or object to certain processing. You can update supported profile fields in Row Forge and request account deletion through the app. You may also use https://www.rowforge.com/delete-account or contact us using the information below. We verify identity and ordinarily complete account deletion requests within seven days.
Deleting Row Forge does not automatically cancel a store or Stripe subscription, delete workouts already sent to Concept2, or remove an Apple Health workout. Those services must be managed separately.
07

Children, changes, and contact

Children
Row Forge is not directed to children under 13, and we do not knowingly collect personal information from a child under 13. If you believe a child provided information without appropriate permission, contact us so we can review and delete it.
Policy changes
We may update this policy as Row Forge changes. We will revise the date above and provide additional notice when required by law or when a change materially affects how information is handled.
QUESTIONS OR DATA REQUESTS
Contact Row Forge LLC
Email: support@rowforge.com
Website: https://rowforge.com
ROW FORGE · PRIVACY